Check the obvious, first. Be sure the ribbon cores are securely on the ribbon spindles and they do not slip as the ribbon comes off the ribbon supply. Be sure the ribbon take up tension and ribbon supply tension are set for the appropriate settings. If the error continues, the problem is most likely in the ribbon timing. It will need to be sent in for repair.
These printers do not directly detect the presence of the ribbon. As the ribbon winds off of the ribbon supply, the motion of the ribbon supply is detected by a timing sensor. If the ribbon supply does not spin at the expected rate, the printer will elicit a 'Ribbon End' error.
Citizen Printer Service ProgramsSince 2000, Thunderbird Technical Services has provided on-site barcode printer repair services, service plans and maintenance programs in these, and in the surrounding areas of Cincinnati-Northern Kentucky, Dayton - Springfield, Vevay, Indiana, Madison, IN, Columbus, OH, Southeastern Ohio, Maysville, and Eastern Kentucky, Lexington, and Louisville.
We also offer depot repair service programs. Send in your printer for diagnosis and repair, preventative maintenance check-up, inspection, update, or refurbishment. We'll provide you with a quote within 48 hrs. after receiving your equipment. Our scheduled maintenance programs have proven to be instrumental in eliminating downtime.
Stay Current With Your Citizen PrinterGo to our parent site at www.thunderbirdservice.com and subscribe to our newsletter and view our free Barcode Printer Troubleshooting Guide as a quick reference for common problems associated with Zebra and other barcode printers. It is viewable in Adobe Format and can be searched by symptom. We'll send you service reminders and keep you informed of care tips and issues unique to your printer. Join us on Facebook, follow us on Twitter, or subscribe to our feeds and stay updated as we post news, tips, and updates about Citizen printers and the services we provide.
Contact InformationTelephone: 513-659-1067
Mailing Address: PO Box 23, Batavia, OH 45103-0023
Service E-mail: firstname.lastname@example.org